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Care Guide

Proper care and maintenance can prolong the life of your beanies and hats, keeping them looking great for years to come. Follow these guidelines to ensure your beanies and hats stay clean, fresh, and in good condition:

  1. Washing Instructions:
  • Check the care label for specific washing instructions. Some beanies and hats may be machine washable, while others require hand washing.
  • If machine washable, use a gentle cycle with cold water and mild detergent.
  • If hand washing, gently scrub the hat with a mild detergent and cold water. Avoid twisting or wringing the fabric to prevent stretching or misshaping.
  1. Drying:
  • Air dry your beanies and hats by laying them flat on a clean, dry towel. Avoid hanging them to dry, as this can cause stretching or distortion of the shape.
  • Reshape the hat while it's damp to maintain its original form. Avoid using heat or direct sunlight to dry, as this can cause fading or damage to the fabric.
  1. Stain Removal:
  • Treat stains promptly to prevent them from setting in. Blot the stain with a clean cloth or sponge dampened with cold water and mild detergent.
  • For tougher stains, use a gentle stain remover specifically designed for the type of fabric your hat is made of. Always test in a small, inconspicuous area first to ensure compatibility.
  1. Storage:
  • Store your beanies and hats in a cool, dry place away from direct sunlight to prevent fading and discoloration.
  • Avoid storing hats in cramped or tight spaces, as this can cause them to lose their shape. Instead, use a hat box or hang them on a hook or hat rack.
  1. Brushing and Lint Removal:
  • Use a soft-bristled brush or lint roller to remove dust, lint, and pet hair from your beanies and hats.
  • Brush in a gentle, downward motion to avoid damaging delicate fabrics or embellishments.
  1. Avoiding Misshaping:
  • Avoid folding or crushing your hats for extended periods, as this can cause creases and misshaping.
  • When traveling, pack your hats in a hat box or use a protective hat carrier to maintain their shape and integrity.
  1. Special Care for Wool and Cashmere Hats:
  • Wool and cashmere hats require extra care to maintain their softness and shape.
  • Hand wash these hats with cold water and a gentle wool detergent to prevent shrinking or felting.
  • Avoid wringing or squeezing out excess water, as this can damage the fibers. Instead, gently press out the water and air dry flat.
  1. Professional Cleaning:
  • If your hat is heavily soiled or stained, consider taking it to a professional cleaner experienced in handling delicate fabrics and materials.

By following these care instructions, you can keep your beanies and hats looking their best for years to come. If you have any specific questions or concerns about caring for your hats, consult with us atsupport@doodleverseclothing.com

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Shipping & Delivery

Domestic Shipping Rates and Estimated Delivery Time:

Shipping Method

Estimated Delivery Time

Rate

Standard Shipping 

5-7 Business Days

$9

Expedited Shipping

2-3 Business Days

$14

International Shipping Rates and Estimated Delivery Time:

Shipping Method

Estimated Delivery Time

Rate

Standard Shipping 

7-14 Business Days

$30

Expedited Shipping

6-10 Business Days

$70

Please note that these are estimated delivery times and actual delivery may take longer, especially during peak shipping seasons or unforeseen circumstances.

Processing Time

Our team strives to process and ship orders promptly to ensure timely delivery to our customers. Please note the following processing timeframes for orders:

  • Standard Processing: Orders are typically processed and shipped within [3] business days after payment confirmation.
  • Expedited Processing: For expedited orders, our team prioritizes processing to ensure swift shipment. Expedited orders are usually processed and shipped within  [36]  hours after payment confirmation.

Returns & Exchanges

Eligibility Criteria for Returns

To be eligible for a return, please ensure that:

  • The item is in its original condition, unworn, and with all tags attached.
  • The return request is initiated within 7 days of receiving your order.
  • The item is not part of our non-returnable items list (see below for details).

Non-Returnable Items

The following items are not eligible for return:

  • Hats that have been customized or personalized.
  • Hats that have been worn, damaged, or altered from their original condition.
  • Items purchased during clearance or final sale events.

Return Shipping

We offer free returns on eligible items within the specified return period. Simply follow these steps to initiate a return:

  1. Contact our customer service team at orders@doodleverseclothing.com within 7 days of receiving your order to request a return authorization.
  2. Provide your order number and the reason for the return.
  3. Our customer service team will provide you with instructions on how to return the item using our prepaid shipping label.

Exchanges

If you would like to exchange your item for a different size, color, or style, please follow the return process outlined above and let out customer service team know you would like to make an exchange.