Return & Exchange Policy

At Doodleverse, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to ensure your shopping experience with us is enjoyable.

Eligibility Criteria for Returns

To be eligible for a return, please ensure that:

• The item is in its original condition, unworn, and with all tags attached.
• The return request is initiated within7 days of receiving your order.
• The item is not part of our non-returnable items list (see below for details).

Non-Returnable Items

The following items are not eligible for return:

• Hats that have been customized or personalized.
• Hats that have been worn, damaged, or altered from their original condition.
• Items purchased during clearance or final sale events.

Return Shipping

We offer free returns on eligible items within the specified return period. Simply follow these steps to initiate a return:

1. Contact our customer service team atorders@doodleverseclothing.comwithin7 days of receiving your order to request a return authorization.
2. Provide your order number and the reason for the return.
3. Our customer service team will provide you with instructions on how to return the item using our prepaid shipping label.

Please note that the prepaid shipping label is only provided for eligible returns within the designated return period. If you have any questions about our return process, feel free to reach out to our customer service team for assistance.

Refund Process

Once your return is received and inspected, we will process your refund within5business days. Refunds will be issued to the original method of payment used for the purchase.

Exchanges

If you would like to exchange your item for a different size, color, or style, please follow the return process outlined above and let out customer service team know you would like to make an exchange.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately atorders@doodleverseclothing.com. We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.

Contact Us

If you have any questions or concerns regarding our return policy, please feel free to contact our customer service team at support@doodleverseclothing.com. We are here to assist you every step of the way.