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Privacy Policy

This Privacy Policy describes how Doodleverse ("Doodleverse," "we," "us," or "our") collects, uses, and shares your personal information when you visit our website Doodleverse.com (the "Site") and purchase our products or services. This Privacy Policy applies to the Site and all products and services offered by Doodleverse.

  1. Information We Collect

We collect personal information from you when you visit our Site, register an account, place an order, subscribe to our newsletter, respond to a survey or marketing communication, or engage with our advertising on third-party platforms. The types of personal information we collect may include:

  • Contact information (such as name, email address, mailing address, and phone number)
  • Payment information (such as credit card details)
  • Demographic information (such as age, gender, and location)
  • Order history and preferences
  • Information you provide when you interact with us on social media platforms
  • Information about your device and browser (such as IP address, browser type, and operating system)
  • Information collected through cookies and similar tracking technologies 
  1. How We Use Your Information

We may use the personal information we collect from you for the following purposes:

  • To process and fulfill your orders, including payment processing, shipping, and order confirmation
  • To communicate with you about your orders, account, and inquiries
  • To send you marketing and promotional materials, including newsletters and special offers (you can opt out of receiving marketing communications at any time)
  • To personalize your experience on our Site and improve our products and services
  • To conduct market research, surveys, and analysis
  • To detect, prevent, and address technical issues and fraud
  • To comply with legal obligations and enforce our Terms of Service
  1. Information Sharing

We may share your personal information with third-party service providers who assist us in operating our business, such as payment processors, shipping carriers, marketing agencies, and analytics providers. These service providers are contractually obligated to use your personal information only as necessary to provide the services to us.

We may also share your personal information when required by law or in response to legal process, to protect our rights or property, or to prevent harm to others.

Additionally, we may share aggregated or anonymized information that does not directly identify you for marketing, advertising, research, or other purposes.

  1. Third-Party Advertising

We may engage in advertising on third-party platforms, such as Meta (formerly Facebook), Google, and others. These platforms may use cookies and similar tracking technologies to collect information about your interactions with our advertisements and your visits to our Site. This information is used to provide targeted advertising based on your interests and preferences.

  1. Your Choices

You have the right to access, update, and delete your personal information. You may also opt out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly.

You can control cookies and tracking technologies through your browser settings and other tools. However, please note that disabling cookies may affect your experience on our Site and limit certain features and functionality.

  1. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  1. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

  1. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at support@doodleverseclothing.com.

By using our Site and providing us with your personal information, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.

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Shipping & Delivery

Domestic Shipping Rates and Estimated Delivery Time:

Shipping Method

Estimated Delivery Time

Rate

Standard Shipping 

5-7 Business Days

$9

Expedited Shipping

2-3 Business Days

$14

International Shipping Rates and Estimated Delivery Time:

Shipping Method

Estimated Delivery Time

Rate

Standard Shipping 

7-14 Business Days

$30

Expedited Shipping

6-10 Business Days

$70

Please note that these are estimated delivery times and actual delivery may take longer, especially during peak shipping seasons or unforeseen circumstances.

Processing Time

Our team strives to process and ship orders promptly to ensure timely delivery to our customers. Please note the following processing timeframes for orders:

  • Standard Processing: Orders are typically processed and shipped within [3] business days after payment confirmation.
  • Expedited Processing: For expedited orders, our team prioritizes processing to ensure swift shipment. Expedited orders are usually processed and shipped within  [36]  hours after payment confirmation.

Returns & Exchanges

Eligibility Criteria for Returns

To be eligible for a return, please ensure that:

  • The item is in its original condition, unworn, and with all tags attached.
  • The return request is initiated within 7 days of receiving your order.
  • The item is not part of our non-returnable items list (see below for details).

Non-Returnable Items

The following items are not eligible for return:

  • Hats that have been customized or personalized.
  • Hats that have been worn, damaged, or altered from their original condition.
  • Items purchased during clearance or final sale events.

Return Shipping

We offer free returns on eligible items within the specified return period. Simply follow these steps to initiate a return:

  1. Contact our customer service team at orders@doodleverseclothing.com within 7 days of receiving your order to request a return authorization.
  2. Provide your order number and the reason for the return.
  3. Our customer service team will provide you with instructions on how to return the item using our prepaid shipping label.

Exchanges

If you would like to exchange your item for a different size, color, or style, please follow the return process outlined above and let out customer service team know you would like to make an exchange.